FAQ

About Greenfox

Greenfox is the most practical and eco-friendly app to help you track your spending, know your carbon footprint and connect you with second-hand solutions.  With Greenfox, not only can you track your purchases, but you can also reduce your carbon footprint!
Greenfox is a product developed by Foxintelligence. We specialise in e-commerce market research. We market anonymised data for statistical studies on e-commerce.

The way Greenfox works is very simple. Our algorithm scans your mailbox and detects transactional emails and order confirmation emails. Then, Greenfox offers you to view your purchases in different ways:  
Purchases are displayed with their associated carbon footprint. They can be viewed in aggregate; by product category or by year. With a few clicks, you can track your online spending, know their associated carbon footprint and be connected to second hand solutions to resell these goods.

Greenfox is completely free, from download to use.

For the moment, Greenfox is available in English and French. We are working to make Greenfox available in as many languages as possible.

Our business model is simple: we sell fully anonymised data (generated from anonymised order confirmations) for statistical studies.

You can use Greenfox from your mobile devices, namely: smartphones and tablets.
For smartphones and tablets: Greenfox is available in app format, directly downloaded from the Play Store for Android devices and the App Store for Apple devices.

Connexion

Android: You can download the mobile application via the Android PlayStore. Apple: You can download the mobile application via the Apple App Store.

The download is free. The Greenfox application can only be downloaded for mobile devices or tablets.

Once on the Greenfox application, click on "Start" then enter your email address and click on "Next". You will have access to our terms and conditions of use, which you can read. Once we have your consent, we will ask you to create an account.

For security and privacy reasons, creating a Greenfox account is a multi-step process. All the steps are specified directly on the application. Be sure to follow them carefully.

The steps vary slightly depending on your email provider, but they follow the same logic:

First you need to activate the two-step validation. To do this, click directly on the link that will be offered to you in the application. Then you have to create an application password from your mailbox. A link is also proposed at this stage to save you time. Once these two steps are validated, fill in the application password that you have just generated.

Your Greenfox account is created!
‍
If you are still having problems connecting, please contact support at contact@greenfoxapp.com

1. Click on the "Start" button on our homepage.
2. Enter the address of the mailbox you wish to connect to
3. Follow the connection steps. For more help with this, please see our dedicated page.
4. After you have given us limited access, Greenfox will automatically scan your mailbox and make a list of the expenses you have made with this mail address. This may take a little while.
5. As soon as the scan is done, you will automatically access the list of your purchases and their associated carbon expenditure.  
6. Once this list is available, you can navigate the app to see the details of each category, each merchant and the second hand solution proposals affiliated to them. 

If you already have a Greenfox account, you can log in again by going through the login steps detailed here:  
Once on the Greenfox application, click on "Get Started" then enter your email address and click "Next". You will be presented with our terms and conditions of use, which you can read. Once we have your consent, we will ask you to create an account.

For security and privacy reasons, creating a Greenfox account is a multi-step process. All the steps are specified directly on the application. Be sure to follow them carefully.

The steps vary slightly depending on your email provider, but they follow the same logic:

First you need to activate the two-step validation. To do this, click directly on the link that will be offered to you in the application. Then you have to create an application password from your mailbox. A link is also proposed at this stage to save you time. Once these two steps are validated, fill in the application password that you have just generated. Your

Greenfox account is created!

If you are still having problems connecting, please contact support at contact@greenfoxapp.com

Lost your connection to Greenfox? Don't panic, you can restart the account creation process by clicking on "Start". These steps are detailed here:  Once on the Greenfox application, click on "Start" then enter your email address and click on "Next". You will be presented with our terms and conditions of use, which you can read. Once we have your consent, we will ask you to create an account.

For security and privacy reasons, creating a Greenfox account is a multi-step process. All the steps are specified directly on the application. Be sure to follow them carefully.

The steps vary slightly depending on your email provider, but they follow the same logic:

First you need to activate the two-step validation. To do this, click directly on the link that will be offered to you in the application. Then you have to create an application password from your mailbox. A link is also proposed at this stage to save you time. Once these two steps are validated, fill in the application password that you have just generated. Your

Greenfox account is created!

If you are still having problems connecting, please contact support at contact@greenfoxapp.com

When creating your account, you may receive the following error message: "Oops, .... is not an email address processed by Greenfox".

Indeed, Greenfox does not process personalised email addresses (e.g. jeanne@dupont.fr) and is not compatible with certain email providers.

We advise you to use Greenfox with an email address compatible with our services. You can see the list of compatible email providers here.

If you still have problems, or if you want to make sure that your provider is compatible with our services in the future, you can contact us at contact@greenfoxapp.com

At this time, not all email providers are compatible with Greenfox. Your satisfaction is our priority and we regularly take your requests to add more and more providers to our list.

List of email providers compatible with Greenfox:
Gmail
Yahoo
Microsoft (Hotmail and Outlook)
Orange
SFR
La Poste
Noos
Numericable
GMX
BBOX (and Bouygtel)
Apple and iCloud
Free is not compatible with our services. 

Free has changed its Terms of Use to deny access to Free boxes to third party companies. We will not be able to offer our service for Greenfox.

When you first use Greenfox, we scan your entire email inbox for transactional emails. Once this is done, you can see the details of your purchases via your mailbox. However, sometimes the scan may run in a loop for several hours. If you feel that the wait is too long, you can ask our technical teams to force the end of the scan so that you can start viewing the first purchases listed without waiting.

Send an email to: contact@greenfoxapp.com and we will reply as soon as possible.

However, please note that it takes an average of 30 minutes to 2 hours for the scan to be completed.

To securely connect your mailbox to Greenfox, you will need to create a unique password, called an application password, which will allow Greenfox to access your emails without knowing your personal password.

To do this, 3 steps will be necessary. They are detailed directly on the Greenfox application. We advise you to follow them directly from your application. In case of problems, we will summarize the steps here:

We remind you that the Greenfox service is currently only available on the mobile application. It is not possible to create an account without downloading the application: We have done everything possible to facilitate the connection via our mobile application. This means that the number of steps is reduced, as we have automated certain steps.

Step 1: Enable 2-step validation
Gmail's 2-step validation (2FA) lets you protect your account with a password and your phone.

2-step validation can be done directly from the Greenfox mobile app. Follow the steps on your screen

Click on "Go". You will automatically be redirected to your Google account. Enter your email address and your Google password. Go to your Gmail application.
Click "Yes" on the invitation you received. Once the connection is approved, return to your Greenfox application. Step 2: Create an application password and enable IMAP automatically This password is generated by Google for Greenfox only.

Once in the Greenfox application, log back into your Gmail account to enable two-step validation by entering your Gmail password.
Click Generate automatically. Wait a few seconds.
Click Next Step Click Enable automatically. This activates the IMAP protocol, which is necessary for Greenfox to detect your newsletters.
Then click Go to log in Your application password is automatically filled in, click Next You're finally done! Your account is finally secured. Your mailbox is then scanned by Greenfox. At the end of the scan, you can start your sorting!

You can finally learn how to use Greenfox!

You can find more information on our blog.

If you still have problems connecting, please contact support at contact@greenfoxapp.com

To securely connect your mailbox to Greenfox, you will need to create a unique password, called an application password, which will allow Greenfox to access your emails to sort without knowing your personal password.


To do this, 2 to 3 steps will be necessary. They are detailed directly on the Greenfox application. We advise you to follow them directly from your application. In case of problems, we will summarize the steps here: 



How to connect to Greenfox? You only need to perform 2 steps outside of Greenfox, directly from your Hotmail / Outlook account. We'll walk you through each step.


Step 1: Enable two-step verification Microsoft's two-step verification allows you to protect your account with a password and your phone. 
Go to your Greenfox application and click Get Started. Enter your Microsoft email address. A summary of the steps will be displayed. 
Click on Next and then "I got it! You will be redirected to your Microsoft account. Enter your Microsoft password. If you have already enabled dual authentication on your Microsoft account, you will need to go to your Microsoft Authenticator application to approve the request. Otherwise, you will have to activate the 2-step verification, to do so follow these steps: 
Click directly on the link provided in the Greenfox application. Enter your Microsoft account password. Once you have logged in to your Microsoft account, you will be taken to the "Configure your smartphone with an application password" page. 
Click "Next" until you reach the "Additional Security Options" page. Scroll down to the "Two-step verification" section. 
Click on "Set up two-step verification", then follow Microsoft's instructions Note: There are two options for enabling two-step verification with your Microsoft account. Have a second email address, different from the one used for your Microsoft account Use your mobile number, you will then need to install the Microsoft Authenticator application to associate your account with your phone number. 
Finally, go back to the Greenfox application and click on I have validated this step.


Step 2: Create an application word automatically Microsoft will automatically send you back to Greenfox. 

Click on Generate automatically. Wait a few seconds. 
Click on "Go!" You will be taken to a "Connect your mailbox" page. The application password will be automatically pasted in. 

Click on Next.

You are finally done! Your account is finally secure. Your mailbox is then scanned by Greenfox. At the end of the scan, you can start viewing your purchases!

You can finally learn how to use Greenfox!


You can find more information on our blog. 


If you are still having problems connecting, please contact support at contact@greenfoxapp.com

Use

In the methodology proposed by ADEME, there are two ways of calculating the carbon impact of a product: the Cradle-to-gate method, which calculates all the carbon emissions from the extraction of resources to the manufacture of a product.  

The Cradle-to-Grave method, which takes into account the entire life of the product, from its manufacture to the estimated end of its life, by calculating the carbon expenditure for each use. The Cradle-to-grave impact is the one we indicate as it is more accurate, but it is not always available for all products. In these cases at the margin, we indicate the Cradle-to-gate impact.

To calculate the carbon emissions with the Cradle-to-gate impact, we use a mathematical formula: monetary emission factors.

A coefficient in kilos of CO2/euro is established: it allows the carbon footprint of a product to be calculated according to its price. Tables, set up by ADEME, give coefficients for each industry and each type of product, thanks to prior calculations of the average emissions from the manufacture of these products. 

To view your most recent purchases for the year, go to the "Understanding" tab, select the year you wish to view at the top right, click on the different categories and the most recent purchases appear at the top of the page. The further down you scroll, the older the purchases displayed. 

To hide your purchase, in the "Understand" tab, select the year in which the purchase was made at the top right, click on the category in which it was listed, click on the product. The detailed product sheet appears. At the bottom of this sheet, click on the "Hide this purchase" button so that it no longer appears in your total purchases and its carbon emission is no longer counted in your total.

Greenfox displays the purchases made on the ecommerce site and saved in your mailbox. Please ensure that you have synchronised the email address with which you made your purchases on Greenfox. However, if no purchases are detected, do not hesitate to contact technical support at contact@greenfoxapp.com in order to help you solve this problem.

Security and privacy

Greenfox has chosen to guarantee a higher level of privacy. To ensure the security of our users we have strengthened our account verification.

We have therefore added a few steps during your registration. The advantage for you is that your account is more secure. Indeed, the two-step authentication allows you not to have to communicate your mailbox password to us.

To securely connect your mailbox to Greenfox, you will need to create a unique password, called an application password, which will allow Greenfox to access your emails to sort without knowing your personal password.

Under the RGPD regulation, all Greenfox users can exercise their right to portability, offering the possibility to retrieve part of their data in an open and machine-readable format. To download your personal data, you must be logged into your Greenfox account. Once logged in, go to your "Settings", then "Protect your data" and "Download my data".

At Greenfox, we always give our users a choice. If you do not want us to use your data for statistical purposes, you can opt out of the Foxintelligence anonymised panel. To do this, go to your Settings, Your mailboxes, Foxintelligence panel.

Our anonymised statistics are designed for companies that want to know more about their business, their markets or their competitors.  

Three examples of application: Determining market share: We are able to deduce the market share of companies in their sector from order confirmations alone.  

Determining customer loyalty: We provide companies with insight into who their competitors are ordering from.  This allows them to measure the loyalty of their customers to their brand. Determine the sensitivity to a promotion: We are able to determine the impact of a promotion on the number of orders.  

We have chosen never to use data for advertising purposes.  At Greenfox, we always give our users a choice. If you do not want us to use your data for statistical purposes, you can opt out of the Foxintelligence anonymised panel. To do this, go to your Settings, Your mailboxes, Foxintelligence panel.

In our automated transactional data processing, all personal emails are ignored and excluded from access by our systems. The extraction of transactional data is performed by algorithms (regex type). These algorithms know exactly which order confirmation sender to look for (e.g., confirmation-commande@amazon.fr) and cannot extract any unexpected data. This data is non-personal, anonymised and has only one purpose: to be aggregated for e-commerce market research. Our business is based on the fundamental principles of never harming our users, never passing on or exploiting their personal data and never feeding the advertising industry (audience, targeting cookies, etc.). Finally, we make it a point of honour to be transparent with our users (based on clear consent).

To delete your account and all the data associated with it, here is how to proceed:

Log into your Greenfox account Click on "My Settings", then "Your mailboxes"
Choose your e-mail address to be deleted and click on "Delete this mailbox".
By clicking on "Delete this mailbox", your Greenfox account and all the data associated with it will be deleted. Please note that if you have more than one account associated with Greenfox, the purchases in the deleted mailbox will no longer be visible. 

To connect, we use the IMAP protocol and the application password.

We use IMAP to connect to your mailbox - no stress, everything is perfectly normal!

Our servers are located in Germany, so it is normal that you will receive this type of email when we scan your mailbox.

Other

If you cannot find the answers to your questions in our FAQ, or if your problem requires assistance, you can contact us directly by email at the following address: contact@greenfoxapp.com. We generally respond within 24 to 48 hours.

Technical support is only available in two languages: English and French. Please be sure to write your email in one of these two languages.

To contact technical support, you need to send an email to: contact@greenfoxapp.com

Technical support is only available in two languages: French and English. Please be sure to write your email in one of these two languages.

To make it easier for technical support to respond, we recommend that you specify in your request:
- The mobile phone used: iOS or Android?
- Your email address
- The steps you took before encountering your problem
- If possible, a screenshot of your error/bug message We generally respond within 24 to 48 hours maximum (working days).